In this episode of the Hospitality Breakroom, Rachel converses with Mark, a veteran at Abode with 12 years of experience in vacation rental sales. They delve into crucial sales strategies, including overcoming obstacles, setting expectations, and genuine communication with clients. Mark emphasizes the importance of being authentic, connecting with clients, and understanding their needs to close sales successfully.

Additionally, the discussion covers the challenges and specific objections faced in the high-end vacation rental market, from hot tub maintenance to construction issues. Mark also shares personal anecdotes and lessons learned from his extensive career in sales, including the vital role empathy plays in customer interactions.